FAQ

Online store operation

Is the online store safe for shopping?

Yes. All transactions are protected with SSL encryption and comply with PCI-DSS standards for online payments.

Do I need to create an account to make a purchase?

Yes, it is mandatory. Creating an account allows you to save your purchase history, track orders, and facilitate future purchases.

Does the online store work on all devices?

Yes. It is compatible with computers, tablets, and smartphones, automatically adapting to the screen.

Products and compatibility

How do I know if a frame is compatible with my type of lens?

We offer personalized service, so please contact us through one of the available channels.

Can I use my current prescription to order lenses?

Yes, as long as the recipe complies with local legislation requirements.

Can I schedule an appointment online?

No. Eye health requires physical consultation with qualified healthcare professionals. We advise you to do so regularly.

Ordering and customization

How do I submit my recipe?

After choosing the product, you can upload the recipe in PDF, JPG, or PNG format directly at checkout.

Can I order frames without lenses?

Yes. Although it is not listed in the online store, please contact us through the available channels.

Can I order prescription glasses or contact lenses?

Yes. Although it is not listed in the online store, please contact us through the available channels.

Payments and security

What payment methods are accepted?

We accept credit cards, debit cards, MB WAY, and PayPal.

Is it possible to pay in installments?

No, regardless of the amount to be charged, payment is in full.

How do you protect my personal data?

We fully comply with the General Data Protection Regulation (GDPR) and do not share information with third parties without your consent.

Delivery and returns

What is the delivery time for prescription glasses?

On average, 5 to 10 business days, depending on the complexity of the lens.

Can I return a personalized product?

Prescription glasses cannot be returned, except in the case of a manufacturing defect. Frames without lenses can be returned within 14 days.

Do you ship to Portugal and the rest of the world?

Yes, we ship to several countries. Costs, delivery times, and other conditions vary depending on the destination and operator, and carriers are responsible for any changes.